Terms & Conditions

1. About us These Terms & Conditions (“Terms”) apply to your use of singingattitude.uk, the local Voice Discovery offer, the Online + Local Programme, and local in-person singing lessons and related services purchased from Singing Attitude Ltd (“we”, “us”, “our”) through this website. These Terms cover the Voice Discovery and local lesson offers bought through singingattitude.uk. Stripe provides secure payment processing. Exact local lesson scheduling and final confirmation are handled separately by Singing Attitude. The £59.99 local introduction and the £349 mixed online and local programme are separate purchases. Your purchase summary identifies the service included. Contact: hello@singingattitude.com Telephone: 07968 613777 Company number: 16984284 Registered office: 17 Avocet Grove, Soham, Ely, England, CB7 5GN 2. About this site and our services singingattitude.uk is the local UK site for in-person singing lesson enquiries, local lesson purchases, and coach-network interest connected to the Singing Attitude Method. Our services are intended for coaching and personal development. They are not medical, psychological, or therapeutic services. If the student is under 18, a parent or legal guardian must make the purchase, accept these Terms, and remain responsible for communications and consent arrangements relating to the student. 3. Products sold on singingattitude.uk Voice Discovery Lesson costs £59.99 and includes a private 30-minute local lesson with Liuba at your selected Ely / Soham or Bury St Edmunds studio, plus an emailed voice report and a recommended next step. It is a standalone introduction, not the £349 programme. Your exact local appointment is confirmed separately after payment and availability checks. The Online + Local Programme (Vocal Discovery Package) costs £349 as a one-time payment. It includes eight touchpoints: a private 30-minute opening online session and private 40-minute final online review with Liuba; two online group sessions with Liuba; two personalised Video Feedback check-ins; and two local 50-minute exercise sessions with the confirmed programme coach. It also includes the personalised plan and relevant portal resources described at purchase. The programme is usually completed over approximately eight weeks, with dates arranged separately. Your preferred local location is a request: the programme coach, studio and remaining dates are agreed with Liuba after the opening online session. If a suitable local arrangement cannot be agreed, contact us to discuss alternatives or the cancellation and refund options in these Terms. An older purchase expressly sold as an online Voice Discovery session keeps the service and Terms recorded at that purchase. This description does not change a previously purchased entitlement. Local lesson products sold on singingattitude.uk are currently Liuba-specific in-person singing lessons and related local lesson offers described at the time of purchase. The local studio options have different booking and confirmation processes, as set out below. Unless we explicitly state otherwise on the purchase page, a local lesson purchase on singingattitude.uk: • is for local in-person lesson fulfilment only, • does not require a SingingAttitude.com portal account, • does not include online evaluation, video feedback, or online singing lesson services on SingingAttitude.com, • does not guarantee final confirmation merely because a preferred time was requested, payment settled, or a checkout-return page was opened. 4. Scheduling, payment, and confirmation For Ely local lessons, you choose the venue and product, provide a requested time and complete secure Stripe payment. We then verify Liuba's availability. Payment alone is not appointment confirmation; the exact time is final only when Singing Attitude sends the separate lesson confirmation. Singing Attitude accepts the appointment and forms the contract only when we issue final confirmation. That confirmation identifies the accepted studio, lesson time, service, payment and Terms version. For Bury St Edmunds local lessons, you choose the venue and product, provide a requested time and complete secure Stripe payment. Liuba's availability and The Rehearsal Rooms must both be checked before confirmation. If the requested time is unavailable, we will offer alternative dates or arrange a full refund. The appointment is final only when Singing Attitude sends the separate lesson confirmation. If payment fails, remains pending, or cannot be verified, the purchase is not fulfilled. A checkout-return URL by itself is not proof of payment or final confirmation. If a requested time cannot receive final confirmation after verified settlement, we will not silently substitute another time; the payment remains recorded while the team offers alternatives, completes an agreed account credit, or arranges a full refund. For a multi-session local package, the verified purchase records the paid session quantity. Exact lesson times are coordinated manually with the team and confirmed separately. No portal account is required for this manual local fulfilment route. The £349 Online + Local Programme has its own purchase and next-step flow, including access to its online resources; payment alone does not confirm its appointments. You are responsible for providing accurate contact details and responding within a reasonable time to any operational messages. Delays in replying may delay manual programme coordination or booking recovery. 5. Coach and location availability All local lessons are subject to coach, venue, and area availability. Unless a purchase page expressly states otherwise, the current local lesson products are Liuba-specific products. Other coaches may be offered under separate pricing or product terms later. We do not guarantee nationwide coverage and do not guarantee that a local coach will be available in every location. If your preferred coach, area, or time is unavailable, we may offer: • an alternative coach, • an alternative time or location, • a place on a waiting list, • or another reasonable next step. If we cannot offer a suitable local lesson option within a reasonable period, we may offer a refund or another mutually agreed solution. 6. Prices and payment The local Voice Discovery Lesson is £59.99. The separate Online + Local Programme is £349. Prices for other local lessons are shown on singingattitude.uk at the time of checkout. Payments are processed by Singing Attitude Ltd through Stripe or another stated payment provider. We do not store your full card details. Using the same Stripe account for different Singing Attitude offers does not mean the products are the same. Local lesson purchases on singingattitude.uk are separate from online product purchases made on SingingAttitude.com. 7. Cancellations and rescheduling Available self-service booking, cancellation or rescheduling controls do not change the notice periods and other rules below. These operational rules are subject to the statutory cancellation rights in section 8. If you need to cancel or request a change after a lesson date and time has been confirmed: • 48 or more hours before the agreed lesson time: a reschedule may be offered without charge, subject to availability and Liuba's discretion. • Less than 48 hours before the agreed lesson time: the lesson is treated as used, unless Liuba expressly agrees an exception in exceptional circumstances. Repeated late changes or non-responsiveness may affect our ability to keep offering local scheduling options. If we need to change a confirmed lesson for reasons on our side, we will try to offer a reasonable alternative. If that is not possible, we may offer a refund or credit for the affected lesson. 8. Refunds, missed lessons, and no-shows If you are a UK consumer entering into a qualifying distance service contract, you normally have the right to cancel without giving a reason during a 14-day cancellation period. For an Ely local lesson contract, that period starts on the day after final confirmation, when the contract is formed. To cancel during that period, tell Singing Attitude Ltd clearly that you wish to cancel. You may email hello@singingattitude.com or write to Singing Attitude Ltd, 17 Avocet Grove, Soham, Ely, England, CB7 5GN. You may use the model cancellation form below, but you do not have to. If your finally confirmed lesson is due to begin during the cancellation period, we will begin providing the lesson service during that period only after your separately recorded express request. If you cancel after the requested service has begun and the statutory requirements are met, you may be required to pay an amount proportionate to the service actually supplied up to cancellation. We will not make a cancellation deduction for an unprovided lesson, routine booking administration, scheduling, or coach allocation. If cancellation gives you a right to a refund, we will return the amount due without undue delay and within the applicable statutory deadline. For cancellation under the Consumer Contracts Regulations, that is normally no later than 14 days after we are informed of the cancellation. We will use the original payment method unless you expressly agree otherwise, and we will not charge a refund fee. Model cancellation form To: Singing Attitude Ltd, 17 Avocet Grove, Soham, Ely, England, CB7 5GN; hello@singingattitude.com I give notice that I cancel my contract for the following service: Service: Final confirmation date: Customer name: Customer address: Signature (only if this form is sent on paper): Date: If you miss a confirmed lesson without notice, arrive so late that the lesson cannot reasonably proceed, or fail to attend the agreed location, we may treat that lesson as used and no refund will usually be due. Nothing in these operational cancellation rules limits your Consumer Rights Act remedies, including reasonable-care-and-skill, repeat-performance and price-reduction rights. 9. Lesson packs If we offer multi-lesson packs, those packs: • may only be used for the lesson type or offer described at purchase, • are non-transferable unless we agree otherwise in writing, • are not redeemable for cash, • do not guarantee a fixed coach or fixed schedule for every session. Unless a different validity period is stated at purchase, a local lesson pack must be used within 6 months of final confirmation. Unused sessions may expire after that period, subject to statutory rights and any remedy agreed with us. 10. Health, safety, and suitability You are responsible for telling us about any health, access, or practical issues that may affect safe participation in an in-person singing lesson. Coaching is not medical advice. If you experience pain, persistent hoarseness, dizziness, or other concerning symptoms, stop and seek advice from a qualified medical professional. We may refuse, pause, or stop a lesson if we reasonably believe it would be unsafe, inappropriate, or unsuitable to continue. 11. Coach network and coach applications singingattitude.uk may also be used for coach-network enquiries, coach-interest forms, or applications connected to the Singing Attitude Method. Submitting a coach enquiry or application does not guarantee acceptance, training, listing, referral work, or coaching opportunities. Any coach training, certification, or network participation may be subject to separate eligibility criteria, further agreements, and additional review. 12. External links to SingingAttitude.com and other websites This website may link to SingingAttitude.com and to third-party websites or services. If you leave singingattitude.uk and use another website, service, or checkout flow, different terms, privacy notices, and fulfilment arrangements may apply. 13. SingingAttitude.com account and online-product boundary The following offers are handled separately on SingingAttitude.com and are not provided under these Terms unless expressly stated at purchase on singingattitude.uk. The online touchpoints expressly included in the £349 Online + Local Programme remain included as described in section 3: • Online Voice Evaluation, • Video Feedback, • Online Singing Lessons, • standalone online checkout or online product fulfilment flows that are not part of a local purchase. Buying a local lesson through the manual local fulfilment route does not require a SingingAttitude.com account and does not grant unrelated online products or memberships. 14. Materials and intellectual property Any materials we provide, including documents, exercises, recordings, videos, and written guidance, are for your personal use only unless we agree otherwise in writing. You must not copy, redistribute, publish, resell, or exploit our materials, branding, or content without permission. 15. Acceptable use You agree not to: • misuse the website, • attempt to gain unauthorised access to our systems or accounts, • submit false, misleading, or abusive enquiries, • harass, abuse, threaten, or discriminate against anyone involved in the service. We may suspend or terminate access for serious or repeated misuse. 16. Liability We aim to provide the service with reasonable care and skill. To the extent permitted by law: • We are not liable for losses caused by factors outside our reasonable control. • We are not liable for indirect or consequential losses. • We are not responsible for the acts or omissions of third-party venues or external service providers beyond our legal responsibility to you. Nothing in these Terms limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence. 17. Changes to these Terms We may update these Terms from time to time. The “Last updated” date shows when changes were made. Material changes will be highlighted on the website or communicated by reasonable means where appropriate. 18. Governing law These Terms are governed by the laws of England and Wales, and courts of England and Wales have exclusive jurisdiction (unless consumer law provides otherwise).